Customer Care DVD
Aimed at 14-19 year olds this lively presentation covers general do's and don'ts in customer service across a number of hospitality, leisure, travel and tourism outlets in south east Wales.
Presented by young people, it's informative and humorous and will give your students a good idea about what excellent customer care is really about.
Teacher notes will be available to accompany the DVD in summer 2008.
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Units
@ £35 + P&P
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GCSE Leisure & Tourism Resource File for Teachers
750 page A4 folder – over 100 industry case studies with a range of student activities and detailed teacher guides based on the three units.
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Units
@ (£85 + P&P)
now £50 + P&P
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CD-ROM Resource Pack for GCSE Leisure & Tourism & other related subjects
Divided into 6 sections – Sectors, Jobs, Downloads, Photo Gallery, Glossary, Links. Includes videos, power-point presentations, marketing materials and photos.
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Units
@ £25 + P&P
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CD-ROM Hospitality & Catering Resource for Teachers & Students
Based on current practice and topic-driven. Relevant for a wide range of Hospitality and Catering qualifications, including GCSE Catering, GCSE Hospitality & Catering and GCSE Hospitality. Content includes case studies with linked student activities, cooking demonstration videos and photo gallery. The materials are divided between a teacher section, password protected, and a student’s section.
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Units
@ £85 + P&P
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Hotels Resource Pack
Contains: CD Rom on which there is a lively and informative video on the industry, power-point presentation with detailed notes and a guide for teachers, also a game book, which contains a range of industry quizzes, activities and role-play scenarios and a user guide – in a handy plastic wallet.
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Units
@ (£35 + P&P)
now £25 + P&P
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Food Service Management (Contract Catering) Resource Pack
CD Rom, power-point, game book and user guide in plastic wallet.
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Units
@ £25 + P&P
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Pubs and Bars Resource Pack
CD Rom, power-point, game book and user guide in plastic wallet.
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Units
@ £25 + P&P
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Who Wants to be a Hotelier? – Board Game
A fun and educational board game, which provides an insight into the tourism and hospitality industry in Scotland, for up to 6 players or teams.
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Units
@ £47.50 + VAT + P&P
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